WHO YOU ARE： • You are responsible for aftersales customer experiences which include return and exchange, customer compliant and goods delivery. • You are the expert of data analysis, sensitive for sales strategy and solution provide. • You're passionate about customers and ensure positive shopping experience. • You've solid understanding of all aspects of easy buying process. • You're good Leader with third party management skill and analyze capability and competent in lead and develop people. A DAY IN YOUR LIFE WITH US： • Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience. • Secure the foundation for an easy buying experience. • Ensure a fast and efficient after-sales experience with the customer in focus.